Shipping and Pickup

We currently offer shipping to all of the United States as well as APO boxes. Chocolate is delicate and temperature sensitive. Because of this, we ship all of our products and chocolate in flat-rate USPS Priority Mail boxes to minimize damage and the risk of melting. Typically, orders will arrive within 2-3 days; unfortunately, due to the long-term effects of the COVID-19 pandemic, USPS Priority Mail's two-day and three-day service commitments have been extended to three days and four days, respectively. When you order and it is shipped, please ensure you are able to receive your package so it will not be damaged by weather of any sort (heat/snow/rain for just a few examples). Journey Chocolate is not responsible for carrier delays.

Although we do not have a visitable or tour-able storefront or factory, we have partnered with The Mailroom in Omaha, our public facing address, where you can pick up your order locally. Just select the local pickup option if you are in the Omaha, Nebraska area and bring your phone/printed receipt with your order number visible on it and show it to the friendly folks at the desk.

 

They are located at the following address:

 

The Mailroom

5062 South 108th Street

Omaha, NE 68137
 

Their most recently posted hours are as follows:

 

Monday - Friday: 8:30 AM - 6:00 PM

Saturday: 10:00 AM - 2:00 PM

Sunday: Closed

Please see their website for their most current hours:

 

https://personalmailroom.com

 

Orders will be available for pickup once you have been notified it is ready during their normal business hours.

 

While we do not accept returns or provide refunds for chocolate, if your order is missing or arrives damaged, please email us info@journeychocolate.co within 24 hours and include photos to help us remedy the situation for you.